Our Goodman Responsible Gaming

Our Commitment to Safe Play

We understand that gambling can be enjoyable when it stays within healthy limits, but it can also become a problem if left unchecked. That's why our Goodman platform is built with safeguards designed to protect vulnerable players and support anyone who feels their gaming habits are becoming difficult to manage. We regularly review our practices to make sure we align with international standards for responsible gambling, and we work closely with our regulator to maintain high standards of player protection.

Our Goodman team also monitors account activity for signs of problematic behaviour, such as unusually frequent deposits, chasing losses, or extended play sessions without breaks. If we notice a pattern that concerns us, we may reach out directly to check on your wellbeing and offer guidance on the tools available to you.

Tools We Offer to Help You Stay in Control

We at Goodman Casino provide several practical tools that let you manage your play in a way that suits your personal circumstances. You can access these features directly through your account, and our support team is always available to help you set them up.

• Deposit Limits: You can set daily, weekly or monthly deposit caps to keep your spending predictable. Our minimum deposit starts at 20 EUR, and you decide how much further you'd like to go.
• Loss Limits: Define a maximum amount you're willing to lose over a set period, helping you avoid chasing losses.
• Wagering Limits: Restrict the total amount you can bet within a given timeframe.
• Session Time Reminders: Receive alerts after a set period of continuous play, reminding you to take a break.
• Cooling-Off Period: Temporarily suspend your account for a short period - typically a few days to a few weeks - if you need a pause without fully closing your profile.
• Self-Exclusion: Close your account for a longer duration, ranging from six months up to a permanent exclusion, if you feel that stepping away completely is the right choice for you.

Once a self-exclusion request is submitted, our Goodman support team processes it promptly, and during this period we will not send you any marketing communications, bonus offers or promotional material. If you choose self-exclusion, all pending bonuses will be removed from your account in accordance with our terms.

Age Verification and Account Security

Protecting minors is one of our absolute priorities. Our Goodman platform is strictly for players who have reached the legal gambling age in their jurisdiction, and we carry out identity verification checks to confirm this before allowing withdrawals. As part of our Know Your Customer (KYC) process, we may request:

• A government-issued photo ID (passport, driver's licence or national ID)
• Proof of address, such as a utility bill or bank statement
• Proof of payment method (card images or e-wallet screenshots)
• Confirmation of your date of birth, full legal name and residential address

If your documents are not in Latin or Cyrillic script, we may ask for a short video verification while holding your ID. In some cases, our Goodman Casino team may also request a live phone call to confirm your details before releasing a withdrawal. These steps exist to keep our community safe and to ensure that only eligible adults are using our services.

We also recommend that parents and guardians use parental control software on shared devices to prevent underage access to gambling websites, including Goodman.

Recognising the Signs of Problem Gambling

Gambling should never interfere with your daily life, relationships or finances. We encourage every player at Goodman Casino to reflect honestly on their habits and watch for warning signs such as:

• Spending more time or money than you originally intended
• Borrowing money or selling belongings to fund play
• Neglecting work, studies or family responsibilities because of gambling
• Feeling anxious, irritable or preoccupied when not playing
• Chasing losses in an attempt to win back money
• Lying to friends or family about the extent of your gambling

If any of these apply to you, we strongly encourage you to make use of the tools described above or to reach out to a professional support organisation. You are never alone, and asking for help is a sign of strength, not weakness.

Support Organisations

Beyond the tools we provide directly, we also recommend independent organisations that specialise in gambling support and counselling. These include:

These organisations are independent from Goodman Casino, and their services are confidential and, in most cases, free of charge. We encourage anyone struggling with their gambling habits, or anyone concerned about a loved one, to contact them directly.

Our Approach to Bonuses and Play

We design our promotions - including our Welcome Pack, Monday Boost, Midweek Match and Lucky Spins Friday offers - to enhance your entertainment, not to encourage excessive spending. All of our Goodman bonus offers come with clear wagering requirements, maximum bet limits and expiry periods, and we exclude certain jurisdictions from bonus eligibility in line with local regulations. We also apply strict limits on maximum bonus winnings to keep promotions fair and sustainable for everyone in our community.

Additionally, if your account remains inactive for 12 consecutive months, it will be classified as dormant, and a maintenance fee will apply. We mention this not to alarm you, but so that you understand our account management policies clearly and can make informed choices about your Goodman account.

Dispute Resolution and Fair Play

If you ever have a concern about your account, a bonus, or a withdrawal, our 24/7 live chat and email support at support@Goodman Casino.com are always available to assist you. Should a dispute remain unresolved after contacting us directly, you have the right to escalate the matter to our alternative dispute resolution provider, EGIS, at disputes@egis-adr.com. This independent body offers players a fair and transparent way to have complaints reviewed outside of our internal process.