Goodman Privacy Policy

At Goodman Online Casino, we respect your privacy and are committed to protecting your personal data at every stage of your relationship with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, register an account, deposit funds, or play our games. By using our services, you agree to the practices described below.

Who We Are

Goodman Online Casino is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Potrero Cerrado, North Side of Manuel Avila Camacho School, County 07 of Oreamuno, Province 03 of Cartago, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission (E-gaming licence No. 0000002). Please note that Paysafe transactions are processed on our behalf by Tronabriz Limited, which may also handle certain payment-related data as described below.

Information We Collect

When you create an account with us or use our platform, we collect several categories of information necessary to provide our services and comply with our legal obligations.

• We collect your full legal name, date of birth, residential address, e-mail address and phone number when you register.
• We gather identity verification documents, including a government-issued photo ID (passport, driver's licence or national ID) and proof of address such as a utility bill or bank statement.
• We collect payment method details, including card information (front and back), e-wallet screenshots, and cryptocurrency wallet addresses used for deposits and withdrawals.
• We track your gaming activity, including deposits, wagers, bonus usage, wins, and withdrawal history.
• We record technical data such as your IP address, browser type, device information, and cookies used during your sessions.
• We may retain records of live phone calls or support communications required for verification purposes.

How We Use Your Data

Our purpose in collecting your information is to operate Goodman Online Casino safely, fairly, and in compliance with applicable regulations. We use your data to verify your identity, process deposits and withdrawals, prevent fraud, and comply with anti-money laundering obligations. Our team at Goodman also uses your information to manage your Loyalty Program status, calculate comp points, and deliver relevant bonus offers such as our Welcome Pack or weekday promotions. We may use your contact details to send you service-related communications, including notices about pending withdrawals or verification requests.

We at Goodman Casino may also process your data to personalize your gaming experience, recommend game providers you may enjoy, and analyze usage trends across our 13,332 games from providers such as Pragmatic Play, Evolution, and BGaming. Where you have consented, we may use your information for marketing purposes, including promotional emails about our Monday Boost, Midweek Match, or Sunday Funday offers.

Identity Verification and KYC

As part of our regulatory obligations, we require KYC documentation before processing withdrawals. Our verification process requires documents in Latin or Cyrillic script; otherwise, we require a video verification while holding your ID. We may also request a live phone call to confirm your identity. Withdrawals remain pending until this verification is complete. If we cannot reach you by phone or e-mail within two weeks of a withdrawal request, we will lock your account and cancel the withdrawal; failure to complete verification within two weeks may lead to account termination and confiscation of funds. Bitcoin players must submit valid ID before we allow deposits or bets on our platform.

Cookies and Tracking Technologies

Our Goodman platform uses cookies and similar technologies to remember your preferences, keep you logged in, and analyze how you interact with our website. We use cookies to measure the performance of our promotions, including free spins offers on games like Gates of Olympus or Big Bass Bonanza, and to improve overall site functionality. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your experience on our site.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services, including:

• Payment processors such as Tronabriz Limited, which handles Paysafe transactions on our behalf.
• Identity verification providers who assist us in confirming your KYC documentation.
• Regulatory authorities, including the Tobique Gaming Commission, where legally required.
• Alternative dispute resolution services, such as EGIS, if a complaint escalation is necessary.
• Game providers and software vendors who require limited data to deliver gameplay and jackpot functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory requirements. If your account becomes dormant after 12 consecutive months without login or gameplay, we will apply a monthly maintenance charge of 25 EUR from your remaining balance, as outlined in our terms. We retain KYC documentation and transaction records in accordance with applicable anti-money laundering laws even after account closure.

Your Rights

We want you to feel confident about how your data is handled. Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal data. You may also object to certain processing activities or request a copy of the information we hold about you. To exercise these rights, you can contact our support team, and we will respond within a reasonable timeframe. Please note that some data, particularly KYC and transaction records, must be retained for compliance purposes even if you request deletion.

Security Measures

We at Goodman implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. Our systems use encryption for sensitive information, including payment details and identity documents. While we take every reasonable precaution, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute protection against all risks.

Restricted Jurisdictions and VPN Use

Our services are not available to residents of certain restricted countries, including the United Kingdom, United States, Russia, and several others listed in our terms. We do not permit the use of VPNs or similar tools to bypass geographic restrictions, and doing so may lead to confiscation of winnings. If we detect that your registered location does not match your actual location, we reserve the right to suspend your account pending further verification.

Age Restrictions

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we discover that an account belongs to an underage individual, we will close the account and take appropriate action in line with our responsible gaming commitments.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you through our website or via e-mail. We encourage you to review this page regularly to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, our support team is available 24/7 via live chat or e-mail at support@Goodman Casino.com. For affiliate-related inquiries, you can reach us at affiliates@Goodman Casino.com. We are committed to addressing your privacy concerns promptly and transparently.